Book A Ride Terms & Conditions

Wait time fees

If your trip is cancelled and you are charged a cancellation fee, you will not be charged for wait time.

Your driver will wait 10 minutes.  After 10 minutes, your deposit will not be refunded or credited.

How are fares calculated?

"My Ride", trip fares are calculated after rides end. Here's how these fares work.

FARES

Fare includes (but is not limited to):

-A deposit of $10 with each booking made. (deducted from the final total)

-Tolls, surcharges and fees are INCLUDED

Your fare may increase if you travel to a different destination or make extra stops along the route, or the trip takes much longer than expected.

You'll always get a receipt for any trip fare. 

Cancellation fees explained

To help ensure smooth pickups for riders and driver-partners, we recommend riders only request a ride when they are near the pickup location and ready to ride.

Rider-initiated cancels:

We charge a cancellation fee if you cancel your trip request more than 5 minutes after you’re matched with a driver-partner unless:

Your driver-partner is currently dropping off another rider

Your driver-partner is running late (their current ETA is higher than the initial ETA shown when they accepted your trip request)

Driver-initiated cancels:

If your driver cancels a trip after they’ve been waiting at your pickup location for a specific amount of time, a cancellation fee will apply. These wait times vary depending on which Uber product you have requested:

My Ride: 5 minutes

If you believe you were charged a cancellation fee in error, email us at support@rameyintech.com

If you had a different issue with your charge, please send an email to above address.

Wait time fees

Wait time fee is calculated based on the time driver-partners spend waiting after they have arrived at the pickup location. Wait time fees are charged automatically and cannot be triggered by driver-partners manually.

Everyone's time is valuable, and this ensures a smoother ride for all.